Frequently Asked
Questions
Shared Hosting FAQs
1I just bought a hosting plan. Now what?
The first step is to activate your account. Just go to www.cloudcanyon.net/clients/ and Login using "Account => Login" option to manage your account with us. You’ll be asked to enter your Registered Email ID and password. Once you’re logged in, you’ll see a list of products which you have ordered. If you are yet to place any order, then you can place an order for the shared hosting from our website and after we setup your order, we’ll send you an email with all of the account details. If you have any queries/concerns, you can always contact our 24x7 support.
2What can I use to build my website?
You can build your website in several different ways – from hand-coding with HTML to using a website builder program. If you require a lot of functionality and versatility from your website, you’ll benefit from programs and applications that can help you build your site. Our Web hosting plans give you access to free, server-side applications that can be used to develop and customize your website, including popular Content Management System (CMS) applications like WordPress® and Joomla!®. We try to make building your website as simple as possible. If you prefer to use popular Web design software such as Adobe Dreamweaver®, Microsoft Expression®, and Apple iWeb, you can easily upload your files to your CloudCanyon hosting account. You can use softaculous which is a one click installer to install any apps.
3I want to build a website based on WordPress. Can I host it with CloudCanyon?
Yes, you can host your WordPress website on CloudCanyon. Almost all CloudCanyon web hosting packages provide the necessary processing power and memory capacity for your WordPress websites. The CloudCanyon Linux servers support the PHP and MySQL technical standards required to run WordPress. Our affordable web hosting packages are also customized for WordPress project requirements. If your project grows and you need more web space, you can easily order it.
4If I already have a website, can I transfer it to your Web hosting?
Yes, absolutely ! Moving your website to CloudCanyon is a simple process. If you have access to your existing website files, you can upload them through our Hosting Control Center or via an FTP client. If you don’t have a current copy of your website, you should be able to request one from your current website hosting provider. If you have any questions along the way, our 24/7 support team is here to assist you. We can help you determine the best method for transitioning your website to a CloudCanyon account.
VPS Hosting FAQs
1How long does it take to activate a VPS?
Once you order the VPS, It take practically few minutes to set it up. It is a entirely automated process, once the invoice associated with the VPS is paid the VPS activation process starts.
2How much technical knowledge do I need to have?
If you have a basic understanding of Linux administration, that's good enough to start with. There are lots of short tutorials available over the net, if you are novice. But don't worry our expert support team is available 24x7 for you. Whenever you feel like, just get in touch!
3Do you offer Managed Services?
Yes we do provide managed support, in fact, our whole hosting infrastructure is fully managed. Pick up any hosting plan you need and we are there for you, even for the dedicated servers.
4How do you backup data?
If you want change the OS of the VPS, you just need to let us know the OS version which you need and we will do it for you.
5What if I break/corrupt my VPS server?
Our virtualization technology doesn't allow you to break your VPS, but on deleting some important files, the OS might get corrupted. You can quickly restore it from your recent backup or rebuild it with a clean installation.
Dedicated Hosting FAQs
1What Exactly is a Root Reseller Account?
We offer the industry's leading cPanel based Reseller system -- which means as a Reseller you can create and host as many web sites and accounts as you wish under your Reseller account. We include cPanel, the leading web hosting control panel system so you can automate the needs for your end clients to manage their web sites, email addresses, and everything else you would expect to have on a professional web hosting service. On the Root Reseller packages, we take the success of our professional reseller hosting plans to the max, and provisiong you on your OWN server with dedicated resources. The key difference with the Root Reseller is you have your own server, which is more stable and higher performing than standard reseller hosting accounts because you do not have to share the same web server, or email server with any other resellers. On a Root Reseller, you completely control your server - your accounts, and the software and configuration options can be changed to meet your needs in every fashion. As a root Reseller you can also create your own resellers, under your Root level account. This is often referred to as Master Reselling (where by you can create your own resellers under you, that then can host their own web sites and accounts). You can automate all this with the included WHMCS billing software system from payment automation to real time provisioning of your web hosting accounts. You can also manage your reseller, and Root Reseller via any web browser to easily access the secure cPanel/WHM control panel.
2How to migrate my web hosting contents to a Root Reseller Web Hosting?
We are always here to help you out. You can either create your backup and we will restore it for you. Else, you can directly contact us we will help you in your website migration.
3Can I firewall my server?
Absolutely. We recommend configuring iptables on all Root Reseller We Hosting servers, as well as keeping up-to-date with patches to keep your systems secure. Our team will help you out in that, just inform us.
4How can I upgrade an existing Root Reseller We Hosting server?
Its very simple. From your client area's home page, click on the drop down arrow, next to your Root Reseller We Hosting service. Then select the plan to which you want to upgrade/downgrade. Select your option and wait for a while, the process might take some time, it depends on how much data you are having in your container, if the container is full and there is lot of data, it might take more time.
5How much technical knowledge do I need to have?
If you have a basic understanding of Linux administration, that's good enough to start with. There are lots of short tutorials available over the net, if you are novice. But don't worry our expert support team is available 24x7 for you. Whenever you feel like, just get in touch!
